Return & Refund Policy

At OFFROSE, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, eligible products may be returned or exchanged according to the conditions below.

Return & Exchange Window

Return or exchange requests must be raised within 7 days of delivery.

To request a return or exchange, please contact our support team with your order number and the reason for your request.

Eligibility

To be eligible for a return or exchange:

• The product must be unused and unworn.
• The product must be in its original condition.
• Original tags, packaging, and accessories should be retained.
• The product must not show signs of washing, damage, alteration, stains, or wear.
• For damaged, defective, or incorrect products, clear photographs may be required for verification.

Certain products may not be eligible for return or exchange where specifically mentioned on the product page.

Size Exchanges

If the size you ordered does not fit, you may request an exchange within 7 days of delivery, subject to availability.

The replacement size will be shipped after the returned product has been received and inspected.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Our team will review the request and provide the appropriate resolution.

Return Inspection

Once the returned product reaches us, it will be inspected to confirm that it meets our return conditions.

Returns that do not meet the eligibility requirements may be rejected.

Refunds

Once your return is approved, eligible refunds will be initiated through the applicable payment method or refund process.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Non-Returnable Situations

Returns or exchanges may not be accepted if:

• The product has been worn, washed, altered, or damaged after delivery.
• Original tags or packaging are missing where required.
• The return request is made after the applicable return period.
• The product shows signs of use or improper handling.
• The product was damaged after delivery due to customer use.

Return Shipping

Return shipping charges, where applicable, will depend on the reason for the return and the applicable return conditions.

For approved defective, damaged, or incorrect-product cases, OFFROSE may arrange or cover the applicable return process.