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Frequently asked questions
Quick answers to help you shop with confidence.
General
What makes your products different?
We focus on quality, considered design, and the details that make a piece feel special. Every product is carefully selected so you can shop with confidence.
How do I choose the right product?
You’ll find product details, sizing, images, and available options on each product page. If you’re still unsure, our support team is always happy to help you choose.
Are the products shown on the website exactly what I will receive?
We do our best to show every product as accurately as possible. Minor differences in colour or appearance can sometimes occur due to lighting, photography, or individual screen settings.
How can I contact customer support?
You can reach our support team through the contact options available on our website. We’re happy to help with product questions, orders, sizing, or anything else you need.
Shipping & Delivery
How long will my order take to arrive?
Orders are processed within the stated processing time and delivered within the estimated timeframe shown at checkout or on our shipping page.
Do you offer shipping across India?
Yes, we ship across most serviceable locations in India. Availability and delivery times may vary depending on your location and courier coverage.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive tracking details so you can easily follow your order from dispatch to delivery.
Return & Refund
Can I return my order if I change my mind?
Returns are available for eligible products in accordance with our return policy. We recommend checking the return conditions before placing your order.
When will I receive my refund?
Once your returned product has been received and inspected, eligible refunds will be processed according to our refund policy. The time taken for the refund to appear may vary depending on your payment method.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order details, along with clear photos of the product and packaging. Our team will review the issue and guide you through the appropriate resolution.